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Order Process
Once you have decided upon the desired dress style, color, size, and any other necessary specifications, we will require a full payment before we can begin production. This is due to the fact that all dresses are made to order. You must sign and submit both order form and policy/contract form.
Fabric
Our entire collection is made from 100% silks. Therefore, fabrics may contain variations and irregularities that are characteristics of fine silk yarn and in no way should be treated as defects. Please note the fabric color may vary and may not be the exact color you choose from the color card or swatch due to variations of dye-lots. Custom colors are not available for ordering.
Sizing
The client is responsible for consulting with a Joanna August representative to decide the best size for their dress by comparing their measurements to the sizing chart. We recommend choosing the larger size if you fall in between sizes. It is much easier to take in than letting a garment out. If a client chooses not to consult one of our representatives before placing an order, or to order a size that is not recommended by one of our sales associates we will not be responsible for a dress size that does not fit. If measurements are taken elsewhere, the client is responsible for those measurements and if a new dress is needed due to incorrect size, the client will be charged full price.
Pregnant / Post-Pregnant Clients
We will do our best to ensure that we order the closest size for any pregnant/post-pregnant client. We offer 2 options: 1) Determine a size and style at the time the group orders so a completed order is submit. 2) Submit an individual order at a later time, with no guarantee the dye lot will match and the appropriate rush fees added on. If a client becomes pregnant and the order has already been processed, Joanna August is not held responsible for remaking a new dress and the client will be charged full price for a new dress.
Delivery
Please allow 12-14 weeks for delivery upon receipt of full payment from the entire bridal party. We recommend you order the dress at least 16 weeks before the wedding to allow time for additional alterations after you receive the dress from us.
Rush OrderWe can provide rush orders with lead times under 12 weeks, but this depends entirely on our production schedule. All rush orders must first be approved, prior to placing. For rush orders of 9–11 weeks, there will be a $45 fee per dress added to the total order. For rush orders of 5–8 weeks, there will be a $65 fee per dress added to the total order. For rush orders 4 weeks and under, a $85 fee per dress will be added to the total order.
ShippingFor Los Angeles residents, you may pick up your dresses here at the showroom or choose the option to ship once the dresses arrive. There is a $25 shipping fee per dress if mailed in the United States. We ship via 2-day FedEx Express with an additional charge for next day air. We do not accept P.O. Box addresses. For orders shipped outside of the United States, the client MUST PROVIDE a FedEx, UPS or DHL account number to be used for billing and is responsible for any shipping and handling fees as well as any duties and taxes that may be assessed upon pick-up of the package.
Tax9.75% California sales tax will be added on all merchandise purchased within California State. No tax will be charged for items shipped out of California.
PaymentsAll payments must be made in full before we begin our production. We accept all major credit cards and personal checks. A $50 fee will be assessed for any returned checks.
Return PolicyDue to the fact that all garments are made to order, there are no exchanges or returns on all merchandise purchased. All sales are final.
